We are committed to providing the best primary health care in our community. We believe that our patients and families are partners in the delivery of quality healthcare. Therefore we make the following commitments to you:

Your Rights:
When you visit our offices or contact us you have the right to:

• Be treated in a kind and respectful way
• Expect that all information about your healthcare will be kept private and confidential in accordance with the personal health information law (refer to our Privacy Policy)
• Be given information in a way that you will understand and is meaningful to you
• Expect that your health care team will share relevant information with each other within the circle of care, unless otherwise restricted by you.
• Participate in making decisions about your care
• Receive culturally-sensitive care
• Know the names and roles of people involved in your care
• Express your concerns and get answers to your questions
• Be told of the fees not covered by OHIP and that you or your family will have to pay

Your Responsibilities:

We pride ourselves on maintaining a safe and collaborative environment for everyone who visits or works in our offices. Therefore we kindly ask for the support of our patients to help us achieve this goal by:

• Being polite and respecting other patients, visitors and members of the health care team
• Recognizing that the needs of other patients and families may sometimes be more urgent than your own
• Giving accurate information to your health care team to help them plan your care
• Giving your health care team the name of the person who will represent you if you cannot make decisions by yourself
• Following the plan of care the best way you can
• Accepting responsibility for the decisions you make about your treatment
• Taking responsibility for your personal belongings
• Respecting clinic property and acting in a safe and responsible way at all times
• Understanding and taking responsibility for all expenses not covered by OHIP
• Notifying your health care provider if you cannot keep an appointment