A Team-Based Approach to Your Care

About our organization

 

Since 2006, the Upper Grand Family Health Team has taken a team-based approach to patient care and well-being. We provide a broad range of health-care services that focuses on health promotion, disease prevention and chronic disease management.

Through our programs and services we aim to help decrease utilization of local hospital emergency departments and increase our patients’ abilities to improve their health within their own communities. Our clinical team is comprised of 24 allied professionals who practice in the areas of mental health, pharmacy, health promotion, dietetics, occupational therapy, palliative care and nursing specialties.

We have established strong relationships with our community partners including the Waterloo Wellington Local Health Integration Network, Wellington-Dufferin-Guelph Public Health, Groves Memorial Community Hospital, and various other local, regional and provincial groups to improve access and integration of care for our patients.

Our ultimate goal is for patients to feel empowered and encouraged to play a central role in their health care and recovery. We are dedicated to achieving excellence in patient care and we foster the development of future healthcare professionals through offering student internship and educational opportunities with our organization and our physician partners.

Our ultimate goal is for patients to feel empowered and encouraged to play a central role in their health care and recovery.

Vision and Principles

You may view our organization’s 2017-2020 Strategic Plan Here.

Our vision is to empower the people in Centre Wellington and surrounding areas to enhance their health through equitable access to a range of the highest quality primary health care services.

The core principles of our organization are as follows:

Collaboration/Integration

We recognize that through collaboration and integration all parties work together to enhance the current level of primary health care available to the community and strategically evolve their existing capabilities and services roles.

Mutual Respect

We recognize the roles, competencies, diversity, worth and contributions of all practitioners and staff who form our organization. We strive to engage in honest, courteous and non-judgmental communication and acknowledge the needs of others to be involved in decisions that could affect their interests and roles in the organization.

Continuous Quality Improvement

We recognize that the quest for excellence is a continuous journey. By adopting the Model for Improvement approach to continuous quality improvement; the Upper Grand Family Health Team demonstrates a commitment to strive for improvement and to spread successful and sustainable change across the organization.

View our 2020-21 Quality Improvement Plan.

Innovation

We are committed to acting upon and contributing to the latest advances in medical technology and best practices. Accordingly, we continuously develop appropriate policies, procedures and mechanisms aimed at fostering mutual understanding and a working environment that encourages individual initiative, creativity and problem solving, and that enables professional development through continuous learning and recognizes the rewards high performance and team excellence.

Accountability

We act responsibly in accordance with professional and clinical service standards, use resources wisely and efficiently, share information appropriately and measure and report on performance to key stakeholders.

Patient / Community Engagement

We believe that the participation of patients and their families in the design and delivery of services is essential to achieve optimal care. Our definition of high quality services will include description and measurement from the patient and family perspective.

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