Our Commitment to Quality


Commitment to Quality

The Upper Grand Family Health Team is committed to ensuring that our programs and services meet the highest levels of quality and that principles of ongoing improvement are incorporated into our daily patient care and organizational planning activities. We collaborate with our partners at the local, regional and provincial levels to ensure that our healthcare system meets the goals outlined in Health Quality Ontario’s (HQO’s) 2015 Quality Matters: Realizing Excellent Care for All report.

Our Quality Committee consists of interdisciplinary staff and physicians who work collaboratively to develop annual Quality Improvement Plans, which are public commitments to meeting quality improvement targets that positively impact patient care. This plan is submitted to HQO and the committee meets regularly to discuss our progress and performance on the indicators that are selected as priorities.

Our 2023-24 UGFHT Quality Improvement Plan outlines the following goals:

  • Improving rates of cancer screening
  • Improving our patient involvement in decision-making.
  • Understanding experiences of oppression at our offices and clinics. 

Current membership of the Upper Grand Family Health Team Quality Committee is as follows:

  1.  Dr. Amanda Kamminga
  2.  Dr. Nancy Rose-Janes
  3.  Dr. Fil Incitti
  4.  Dr. Julie Ray
  5.  Hilary Blackett, Executive Director
  6.  Gwen Kostal, Manager, Quality and Programs (Chair)
  7.  Niharika Kumar, EMR/IT Specialist
  8.  Cathy Verity, Physician Assistant
  9.  Lindsay Long, Mental Health Therapist
  10. Nicole Morgan, Clinical Admin
  11. Marcia Dyce, Telemedicine Nurse
  12. Nick Serafini, Reg. Kinesiologist


If you have questions or would like more information, please contact the UGFHT  Executive Director, Hilary Blackett at info@uppergrandfht.org.

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