Commitment to Quality
The Upper Grand Family Health Team is committed to ensuring that our programs and services meet the highest levels of quality and that principles of ongoing improvement are incorporated into our daily patient care and organizational planning activities. We collaborate with our partners at the local, regional and provincial levels to ensure that our healthcare system meets the goals outlined in Health Quality Ontario’s (HQO’s) 2015 Quality Matters: Realizing Excellent Care for All report.
Our Quality Committee consists of interdisciplinary staff and physicians who work collaboratively to develop annual Quality Improvement Plans, which are public commitments to meeting quality improvement targets that positively impact patient care. This plan is submitted to HQO and the committee meets regularly to discuss our progress and performance on the indicators that are selected as priorities.
Each year, the committee develops a Quality Improvement Plan (QIP). This plan outlines the areas we are focusing on to improve care and the specific goals we are working toward. We regularly review our progress and make adjustments along the way to keep moving forward.
Our 2026-27 Quality Improvement Plan focuses on:
- Helping more eligible patients receive their pneumococcal vaccination
- Making it easier for physicians to stay informed about the status of Family Health Team referrals
- Improving how easy it is for patients to access and navigate Mental Health Therapy services
- Supporting more clinicians to use AI scribe technology in their daily practice
- Better understanding and addressing experiences of oppression within our clinic
If you have questions or would like more information, please contact us at info@uppergrandfht.org.